Victoria Thornton

All brands will follow these catering "rules" for online ordering. Delivery minimum: $150 Order minimum: $150 Pickup, 3rd party Delivery service  Hours: same hours as store location Order...

Olo is the platform that integrates with all delivery services so they all flow together into one user-friendly dashboard. With Olo, there are two main features: Rails and Dispatch.   Rails allows...

We have set up blocks on ALL bikes, scooters, and walking deliveries.  Although these blocked filters are put in place for all brands and locations, sometimes a delivery person can still arrive on ...

The Lead Time Extension tool allows managers to temporarily add up to 60 minutes to order time estimates shown to customers. This tool is handy during busy dining hours and for managers who would l...

To set holiday hours or closures on OLO, we recommend using the Online Hour Override feature under the Store Hour Settings.

Report issues about a Dispatch order or request a refund by submitting a support ticket in the Dashboard. Using support tickets ensures that your issue is sent to the correct Delivery support team ...

To create your Olo account: Start a ticket with the Restaurants IT Help Desk with your full name + email address. Someone on our team will reach out with confirmation that your Olo account h...

When you want to disable a store for any reason, there is now an option for "Schedule Re-Enablement" with dropdown options.   Anytime you disable your online store on Olo, it is set to automaticall...

If a 3rd party delivery drivers comes in to pick up an order you did NOT receive, follow these steps below: Carefully look at the order on the delivery driver's phone to confirm that the location,...

Contact the delivery driver If a delivery is still active and you need to reach the driver, you can do so by locating their details in the Dashboard. Open the order in the dashboard and look for th...