The Lead Time Extension tool allows managers to temporarily add up to 60 minutes to order time estimates shown to customers. This tool is handy during busy dining hours and for managers who would like to extend the prep time for online orders.
*Note: Scheduled orders with a handoff time that occurs during the extension period will be fired with additional advance notice. Any orders placed prior to the enablement of an Extension with not be updated with additional lead time minutes.
Steps for accessing the tool as a user with Settings permission
- Navigate to the Settings tab in Dashboard. Expand the tab and select "Store Settings."
- Select your desired store.
- Click Lead Time Extension Settings.
Enabling Lead Time Extensions
- Select a number of minutes to add to all lead times quoted to customers from the "Extend all lead times by" dropdown menu.
- Select a time for the extension to expire by selecting a time from the "Extension expiration" dropdown menu.
- Click "Start Extension"
Once the extension has been started, a row will appear in the "Past day activity" table with an Active status confirming that the extension is active.
Immediate (aka ASAP) order impact
Customers placing orders for immediate handoff will begin seeing the selected number of extension minutes added to their default basket lead times. For example, if a customer's basket would normally show a 15 minute estimate, then a 20 minute Lead Time Extension would cause the customer to see a 35 minute estimate.
Scheduled order impact
Orders placed at vendors using the Olo Scheduler will fire to POS earlier than usual. For example, if a scheduled order that would normally require 15 minutes is placed during a 20 minute extension period, the order will fire to POS 35 minutes ahead of handoff time.
Delivery orders
The delivery lead time will continue to add to the basket lead time. In the above ASAP example, a delivery requiring 10 minutes to deliver would result in the basket estimate being 45 minutes. In the Scheduled order example, if the customer chooses 5:30pm for their delivery time and delivery requires 15 minutes, then the order will fire to POS at 4:40pm.
5:30pm minus 15 delivery minutes = 5:15pm
5:15pm minus 35 minutes basket estimate (including 20 minute Lead Time Extension) = 4:40pm