Victoria Thornton

PLEASE READ BEFORE ADDING NEW TAX EXEMPT ACCOUNTS ON THE BACK END: When a new authorized guest is created through Account Management or added to a Tax Exempt Account, their customer account is not ...

You can enter a guest's phone number before OR after you start the check and add menu items. Select the Rewards button.  Select the Look Up Customer button. Then, click the Lookup button. *THIS STE...

In this guide, we'll learn how to help guests sign up for the Thompson Table Rewards loyalty program using your Toast devices. This process allows guests to join the program by scanning a QR code d...

Business hours are stored in OLO, which syncs to all 3rd parties and Google Business Pages. To update your business hours, please contact digital team and we will gladly set them. We are able to se...

· Google, Yelp, Facebook reviews: Available for direct response within OloSync · Olo Surveys: Customers receive these surveys in an email one hour after they place an online order. The survey resul...

*please note this feature is only available for our direct catering channel* 1. Log in to Dashboard.2. Click on “Catering” in the left navigation bar to expand the available selections.3. Select Ta...

When a guest orders online through Olo, the refund MUST be issued through Olo. Voiding the check on Toast will NOT refund the guest and will disrupt accounting processes.  If a guest orders through...

All brands will follow these catering "rules" for online ordering. Delivery minimum: $150 Order minimum: $150 Pickup, 3rd party Delivery service  Hours: same hours as store location Order...

Olo is the platform that integrates with all delivery services so they all flow together into one user-friendly dashboard. With Olo, there are two main features: Rails and Dispatch.   Rails allows...

We have set up blocks on ALL bikes, scooters, and walking deliveries.  Although these blocked filters are put in place for all brands and locations, sometimes a delivery person can still arrive on ...