Updated 3/11/2025
Purpose
This SOP outlines the process for submitting and approving menu requests to ensure consistency, proper inventory management, and timely execution.
Approval Requirement
All menu requests require approval from the Area Director of Operations (ADO). Requests must be either submitted by the ADO or have the ADO cc-ed for approval.
Key Updates to the Process
- Daniel Lieberman must be included in all menu request submissions for inventory management mapping.
- Requests should be submitted via email to support@thompsonhospitality.zendesk.com, rather than through a Zendesk ticket.
- Recipes are now a required part of the submission process.
Menu Request Submission Process
- Compose an Email: Send an email to support@thompsonhospitality.zendesk.com and cc Daniel L (daniel.lieberman@thompsonhospitality.com). If you are a General Manager (GM) or Operating Partner (OP), also cc your ADO for approval.
- Include Key Dates: Clearly specify the go-live date for the requested items. If the request is for a Limited-Time Offer (LTO), include the date when the items should be removed.
- Attach the Completed Menu Request Sheet: The latest version of the menu request sheet is attached below. Please ensure that all necessary fields are filled out.
- Attach Recipes: Include the full recipe details for all requested menu items to facilitate inventory and operational alignment.
- Include Marketing Materials (if available): If there are any marketing flyers or PDF versions of menus related to the request, attach them to the email for reference.
- Processing and Response: Daniel will review the request and respond with any follow-up questions within 24 hours of submission.
Additional Notes
- Incomplete submissions may result in delays. Ensure all necessary approvals, attachments, and details are included before sending.
- If any modifications are required after submission, reply to the original email thread for proper tracking.
For any further clarifications, please contact support@thompsonhospitality.zendesk.com.