If your employee has been added in UKG but not appearing in Toast after 48 hours, double-check the information below before sending in an HR ticket. 

Ensure Complete UKG Information

Verify that all necessary UKG fields are filled out:

• Primary Home Phone
• Primary E-mail
• Status is set to active

HR Approval

• Confirm if HR has approved any updates for the employee in UKG.
• Note: HR approval typically takes 24 hours. Once approved, it takes approximately 24 hours for the information to update on Toast.

Manager Account Setup

If the employee is a manager with a pending Toast invite, they cannot access Toast until they finish setting up their account.

Secondary Location Assignment

For employees working at secondary locations:

• Confirm HR has approved this request.
• If not visible in Toast after 24 hours of being approved, submit an HR ticket  [link here].

Secondary Job Code Assignment

If the employee has a secondary job code:

• Confirm HR has approved this request.
• If not visible in Toast after 24 hours of being approved, submit an HR ticket  [link here].

Note:

• If an employee is missing from Hot Schedules, ensure they are in Toast first.
• Before sending a ticket, verify all of the above steps have been completed.
• NEVER manually enter or update employee information in Toast as this will break the integration, causing issues across multiple departments, including Payroll.